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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Predictive Engagement (GPE) Implementation | 45% | - Creating and managing action maps - Agent experience and real-time insights - Defining customer segments and engagement strategies - Setup and configuration basics - Optimization and continuous improvement |
| Topic 2: Predictive Routing (GPR) Implementation | 40% | - Configuration and setup of GPR - Data preparation and model training - Testing, validation, and deployment - Performance monitoring and reporting - Getting started and prerequisites |
| Topic 3: AI Fundamentals in Genesys Cloud CX | 15% | - AI architecture and integration within Genesys Cloud CX - Overview of Predictive Engagement (GPE) and Predictive Routing (GPR) - Core AI concepts for customer engagement |
Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:
Correct Answer: C,D 🗳️
Which of the following is NOT a valid action in a GPE Action Map?
Response:
Correct Answer: C 🗳️
Which prerequisite must be met before launching a GPR benefit assessment in Genesys Cloud CX?
Response:
Correct Answer: C 🗳️
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:
Correct Answer: C 🗳️
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:
Correct Answer: C 🗳️
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