ServiceNow Customer Relationships Management Architect - CRMA

Candidates must hold the ServiceNow Certified System Administrator (CSA) certification, the Architecture Excellence (ArchX) accreditation, and either the Certified Implementation Specialist – Customer Service Management (CIS-CSM) or Certified Implementation Specialist – Field Service Management (CIS-FSM) certification. Candidates must also have implementation experience on five or more Customer Relationship Management (CRM) projects. Enrollment in and completion of the cohort-based CRM Architect program is required.

The CRMA exam is the official assessment for the ServiceNow Customer Relationships Management Architect certification from ServiceNow. It verifies that you can apply the published exam objectives to practical scenarios, and the resulting credential showcases your capacity in a way employers immediately recognize — a concrete step in any all-round self-improvement plan.

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