EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 - ITSM18F
- Exam Code: ITSM18F
- Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
- Updated: Jul 18, 2026
- Q & A: 0 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: IT Service Management System (SMS) | - Service management system requirements - ISO/IEC 20000 structure and purpose |
| Topic 2: Continual Improvement | - Performance measurement and reporting - PDCA cycle in service management |
| Topic 3: Service Lifecycle and Processes | - Service operation and support processes - Service design, transition, and delivery |
| Topic 4: Relationship and Supplier Management | - Customer relationship management - Supplier management processes |
| Topic 5: Service Management Controls | - Information security in service management - Configuration and change management basics |
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