EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 - ITSM18F
- Exam Code: ITSM18F
- Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
- Updated: Oct 25, 2026
- Q & A: 0 Questions and Answers
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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18F |
| Exam Format: | Multiple choice |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Available Languages: | English |
| Related Certifications: | IT Service Management certifications ISO/IEC 20000 Foundation |
| Exam Price: | Varies by region (approximately EUR 200–300) |
| Certificate Validity Period: | Lifetime (no expiry) |
| Recommended Training: | EXIN Official Training Overview |
| Exam Registration: | EXIN Official Exam Registration |
| Exam Way: | Online or proctored exam via EXIN authorized exam providers |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management System (SMS) | - Service management system requirements - ISO/IEC 20000 structure and purpose |
| Topic 2: Continual Improvement | - Performance measurement and reporting - PDCA cycle in service management |
| Topic 3: Service Lifecycle and Processes | - Service operation and support processes - Service design, transition, and delivery |
| Topic 4: Relationship and Supplier Management | - Customer relationship management - Supplier management processes |
| Topic 5: Service Management Controls | - Information security in service management - Configuration and change management basics |
60 minutes for 40 questions — tighter than it looks once hard items start eating minutes. Train the pace now: assign each question a time budget, flag the stubborn ones, and run full timed sessions in the VerifiedDumps engine so test day feels like practice, not pressure.
Yes:
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5 domains make up the EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 blueprint, led by Service Lifecycle and Processes, Relationship and Supplier Management, IT Service Management System (SMS). The weights show where the vendor concentrates its questions — that's where your hours should concentrate too. The complete outline above details every subtopic.
Delivery is automatic: successful payment emails the product to your mailbox within a minute — install on unlimited computers, and if 2 hours pass with nothing (check spam first), contact us. If you fail: sit the corresponding ITSM18F exam within 60 days of purchase, then submit a scanned enrollment slip and official Score Report PDF within 2 days of the exam — full refund, processed within 7 days. Excluded: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. Alternatively, exchange for two equal-value exam products free and keep your updates.
The ITSM18F exam is EXIN's official certification exam for the IT Service Management Foundation based on ISO/IEC 20000:2018 credential, positioned at the Foundation level. It has never been considered easy — which is precisely why it impresses employers. It also relates to ISO/IEC 20000 Foundation, IT Service Management certifications.
Through the vendor's official registration channels:
The exam is available Online or proctored exam via EXIN authorized exam providers — pick the delivery method that suits you at booking.
The enrollment fee is Varies by region (approximately EUR 200–300) — not cheap — and the passing score is 65%. Since the fee applies in full to every attempt, each retake doubles down on the cost. The smarter sequence: drill the 0 practice questions from VerifiedDumps first, book the exam second.
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No formal prerequisites required Rules like these do change — confirm the current criteria on the official exam page (official ITSM18F exam page) before registering.
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