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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Agents can have multiple media capabilities. If an agent needs to handle email and Fax calls, they need to use the Outlook Email client to receive emails from customers. ()

A) TRUE
B) FALSE

2. Using Huawei's online customer service system, if you need to click the voice call function, the SBC is optional and does not have to be configured. ()

A) TRUE
B) FALSE

3. Quality inspectors can use CMS tools for real-time quality inspection, which quality inspection functions are included? () (multiple selection of this question)

A) The quality inspector can monitor the agent's call, the agent and the customer are not aware
B) The quality inspector can use the whisper function, the quality inspector can talk to the agent, but the customer can't hear the quality inspector.
C) The quality inspector can force the agent status to be idle and busy.
D) The quality inspector can make a strong call and realize the three-party calling function.

4. The U2980 can provide recording functions. The recording files support multiple types. Which of the following types is not supported. ()

A) 3GP
B) MP3
C) AVI
D) WAV

5. U1981 gateway's built-in VMS, how many ways to support concurrent?()

A) 30
B) 12
C) 120
D) 60

Solutions: