IBM Application Integration Middleware L1 Support Application Development - C9510-526

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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?

A) 3 business days
B) 5 business days
C) 1 hour
D) 4 hours

2. While working on a defect Problem Management Report (PMR). the customer needs extensive
"how to" assistance from the L1 support professional in obtaining needed documentation.
Report the time spent:

A) using a service given code of T9.
B) on a new non-defect PMR.
C) on the defect PMR.
D) using a service given code of R9.

3. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 39
B) 19
C) 99
D) R9

4. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) the Owner ID of the other PMR
B) nothing; leave it empty to avoid any confusion
C) the ID of the L2 support professional
D) the ID of the L1 Support professional

5. When writing a technical document which will be available for both internal and external use, how should the L1 support professional utilize acronyms?

A) Do not use them as the external and internal users may not know them.
B) Do not use them as the external users may not know them.
C) Use them; write out the name then in parenthesis place the acronym.
D) Use them; if people do not know then it is up to them to figure them out.

Solutions: