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| Certification Vendor: | EXIN / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Foundation Certificate in IT Service Management |
| Exam Number: | ITILFNDv4 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Passing Score: | 65% (26 out of 40) |
| Real Exam Qty: | 40 |
| Available Languages: | Polish, Spanish, Norwegian, French, Danish, Japanese, Portuguese, English, Italian, Dutch, Finnish, Chinese, German |
| Exam Duration: | 60 (75 for non-native language candidates) |
| Certificate Validity Period: | Lifetime, no renewal required |
| Exam Format: | Multiple Choice, Closed Book, Standard / Negative / Missing Word / List question types |
| Exam Price: | $385 / €340 / £295 |
| Recommended Training: | EXIN Accredited Training Providers Official AXELOS ITIL 4 Resources |
| Exam Registration: | EXIN Official Registration PeopleCert Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized test centers; closed-book |
| Pre Condition: | No prerequisites required; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil-4-foundation |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 25% | - Continual Improvement - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Purpose and components of the Service Value System |
| Topic 2: ITIL Practices | 25% | - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. |
| Topic 3: Key Concepts of ITIL 4 | 15% | - Partners and suppliers - Organizations, people and culture - Value streams and processes - Information and technology |
| Topic 4: ITIL Guiding Principles | 15% | - Think and work holistically - Start where you are - Focus on value - Collaborate and promote visibility - Progress iteratively with feedback - Optimize and automate - Keep it simple and practical |
| Topic 5: Key Concepts of Service Management | 20% | - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services |
The EXIN ITIL 4 Foundation content is the same across all three formats: a printable PDF, a software engine, and an online engine. The free demo lets you try each interface before buying, so you can pick the one that matches how you study rather than guessing.
The package contains 376 practice questions for the ITILFND_V4 exam, all verified by our IT experts. A free demo is available so you can review the style before you buy.
Use the weights above to divide your study time where it matters most.
The engine presents EXIN ITIL 4 Foundation questions in random order, so each session feels like a fresh test rather than a memorized list. After every simulated exam you receive a score, and your errors are clearly marked, which makes it easy to see your weak and strong areas and build a focused study plan.
The real ITILFND_V4 exam gives you 60 (75 for non-native language candidates) minutes for 40 questions. The engine lets you rehearse under the same kind of time pressure, so pacing decisions become automatic.
EXIN Official Registration: register for ITILFND_V4
PeopleCert Registration: register for ITILFND_V4
EXIN Accredited Training Providers: Visit official page
Official AXELOS ITIL 4 Resources: Visit official page
To pass ITILFND_V4 you need 65% (26 out of 40), and the official fee is $385 / €340 / £295. Setting the target score early makes it easier to measure your progress in practice tests.
No prerequisites required; open to all interested professionals
Which statement about value creating activities is CORRECT?
Correct Answer: C 🗳️
Which statement about the 'continual improvement model' is CORRECT?
Correct Answer: B 🗳️
Which 'service level management' activity helps staff to deliver a more business-focused service?
Correct Answer: C 🗳️
What is included in the purpose of the 'relationship management' practice?
Correct Answer: C 🗳️
Which of the following terms is more suitable to describe the functionality of a service?
Correct Answer: C 🗳️
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