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ITIL Foundation ITILF Exam which is related to ITIL Foundation and credits toward Exin ITIL Foundation Certification. This ITILF exam validates a Candidate knowledge and skills of IT Service Management as a practice, ITIL Service Cycle, technology, architecture, competence, and training.
These are following steps for registering the Exin ITILF exam. Step 1: Visit to Pearson VUE Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for Exin ITILF Exam Certifications Exam Step 4: Select Date, time and confirm with payment method
There no prerequisite for this exam.
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| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 15% | - Value co-creation, services, products, and outcomes - Service relationships, stakeholders, and costs/risks |
| ITIL Guiding Principles | 15% | - Think and work holistically - Keep it simple and practical - Progress iteratively with feedback - Collaborate and promote visibility - Focus on value - Optimize and automate - Start where you are |
| Four Dimensions of Service Management | 10% | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
| ITIL Management Practices | 25% | - General management practices - Technical management practices - Service management practices |
| Service Value Chain | 15% | - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - How value chain activities interact |
| ITIL Service Value System (SVS) | 20% | - Purpose and components of the SVS - Governance and continual improvement |
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