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| Section | Weight | Objectives |
|---|---|---|
| Integration | 22% | - Integrate with Salesforce CDP - Connect to external systems using APIs - Integrate with Commerce Cloud - Integrate with Service Cloud - Integrate with Marketing Cloud |
| Loyalty Program and Process Configuration | 52% | - Configure permissions and security model - Define incentives, experiential rewards, and vouchers - Configure foundational program settings - Set up tier models, qualification, and progression - Configure partner management and collaboration - Manage member enrollment, profiles, and preferences - Set up currencies, points, and transaction processing |
| Strategies and Design | 16% | - Apply implementation best practices - Define points, benefits, and redemption processes - Design promotion lifecycle and engagement strategies - Assess business requirements and define loyalty solution - Design loyalty program architecture and data model |
| On-Going Loyalty Management | 10% | - Manage program updates and enhancements - Monitor program performance and optimize - Configure analytics, dashboards, and reporting |
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
Correct Answer: B,D 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
A Consultant was tasked with setting up the connection between Salesforce Loyalty Management and Marketing Cloud. The Consultant created a new user account in Marketing Cloud Which two items on the Marketing Cloud user account should the Consultant configure to enable the user account to successfully connect with Salesforce Loyalty Management?
Correct Answer: A,C 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?
Correct Answer: B 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?
Correct Answer: A,C 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
Correct Answer: C 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
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