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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can you give a business user access to a work center view? Note: There are 2 correct answers to this question.

A) Use business scoping to activate the work center containing the view
B) Assign the business user to the organizational structure.
C) Create a business role that has access to the work center view and assign it to the business user
D) Copy the access right from a business user who already has access to the work center view

2. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A) Scoping
B) Activity List
C) Fine-Tuning
D) Configuration and User Management

3. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

A) Maintenance product quantity value
B) Maintenance product measurement reading
C) Maintenance item counter reading
D) Maintenance item serial number

4. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Create an assignment release run
B) Maintain an activity plan
C) Define a routing rule
D) Set up Live Activity configuration

5. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Business users can be created using the data migration template; employees cannot
B) Business users can be assigned access rights and business roles; employees cannot
C) Employees need to be assigned directly to the organizational structure; business users fo not
D) Employees can be assigned access rights and business roles: business users cannot

Solutions: