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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: SAP Business All-in-One Support | 25% | - Application-Specific Support
- 1. System monitoring and health checks
- 2. Incident handling for preconfigured business processes
- 3. Customizing and transport management
|
| Topic 2: ABAP System Analysis & Troubleshooting | 40% | - ABAP Workbench & Dictionary
- 1. Data Dictionary objects and attributes
- 2. Transactions SE80, SE11, SE16, SM30
- 3. Screen processing (PAI/PBO) and system fields
- Error & Performance Analysis
- 1. Debugging techniques and runtime analysis
- 2. Traces: SQL Trace, ABAP Trace, ST05
- 3. System logs: SM21, ST11, SM13, SM12
|
| Topic 3: Incident Management Fundamentals | 20% | - Support Process Overview
- 1. Business hours and SLA configuration
- 2. Response and escalation procedures
- 3. Message lifecycle and status management
- SAP Support Infrastructure
- 1. SAP Solution Manager Work Centers
- 2. SAP Notes and Knowledge Base search
- 3. Connecting to SAP Global Support
|
| Topic 4: Advanced Support Tools & Procedures | 15% | - SAP Note Implementation
- 1. Transaction SNOTE usage
- 2. Correction instruction application
- Collaboration & Reporting
- 1. Support reporting and documentation
- 2. Updating messages with SAP
|
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Where do you find the declaration of global data objects in an ABAP program? (Choose two)
- A. Anywhere in the program.
- B. At the beginning of a report program.
- C. In the program's Top-Include.
- D. At the beginning of any processing block.
Reveal Solution
Discussion
What is the ABAP Dictionary used for? (Choose two)
- A. To define database objects, for example, tables and views on the Database.
- B. To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).
- C. To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
- D. To maintain ABAP programs.
Reveal Solution
Discussion
How can you access the ABAP Development Workbench? (Choose two)
- A. Choose Tools,ABAP Development Workbench in the SAP Easy Access Menu
- B. Enter transaction code SE80
- C. Enter transaction code WORKBENCH
- D. Enter transaction code ABAP_WORKBENCH
Reveal Solution
Discussion
What can you do with Data Dictionary? (Choose two)
- A. Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
- B. Define ABAP coding.
- C. Lock a database table against any change by an ABAP program.
- D. Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
Reveal Solution
Discussion
What is a work center in the SAP Solution Manager? (Choose two)
- A. A community
- B. Exchange data to SAP systems
- C. An easy navigation through a central role-based access point
- D. A tailored and role-based user environment to simplify your work
Reveal Solution
Discussion
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