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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What are the supported operating systems for HP Support Assistant?

A) Windows Vista, Windows 7, and Linux
B) Windows XP, Windows Vista, and Windows 7
C) Windows Vista, Windows 7, and Windows 8
D) Windows 7, Windows 8, and Linux

2. Some HP business products provide additional USB power options. Which voltages and associated colors are correct for USB power provisioning?

A) 5V (ivory), 10V (green), and 20V (purple)
B) 5V (ivory), 12V (teal), and 20V (purple)
C) 5V (ivory), 12V (teal), and 24V (red)
D) 5V (ivory), 10V (green), and 12V (teal)

3. What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?

A) The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.
B) The system memory can become corrupt requiring replacement of the memory.
C) The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
D) The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.

4. What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?

A) the Monitor Data Channel Command protocol
B) the Monitor Control Calibration Interface protocol
C) the Display Control Calibration Interface protocol
D) the Display Data Channel Command Interface protocol

5. A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)

A) The warranty covers this type of accidental damage protection.
B) This condition voids the standard warranty.
C) The warranty is unaffected if the customer has purchased accidental damage protection.
D) Contamination issues void the warranty only for mouse devices and keyboards.

Solutions: