HP HP5-H10D Exam : Delta -Selling HP PPS ServiceOne Services

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Defective Media Retention
B) Installation
C) Tracking and Recovery Services
D) Asset Tagging

2. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Efficient support of mobile users
B) Removal of unplanned repair costs
C) Secure protection of sensitive data
D) Reduced theft of computers and printers
E) Increased staff productivity
F) Support for users with efficient escalation process

3. Which service offers faulty hardware repair at a designated HP repair center?

A) Onsite repair
B) Offsite repair
C) Designated repair center exchange
D) Travel repair

4. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) HP Care Pack Services (next business day or same day)
B) Travel Services
C) Accidental Damage Protection
D) Maintenance Kit replacement for printers

5. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
B) HP Custom Contractual Services are linked to one hardware serial number.
C) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
D) The HP Custom Contractual Services can only be defined as one Service Level Agreement.

Solutions: