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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Defective Media Retention
D) HP Onsite Repair

2. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) HP Attach Widget
B) HP Cirrus
C) MySalesGuide
D) HP Care Pack Central

3. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Wider geographical coverage
B) Better security services
C) Wider offering
D) Lower prices

4. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Deployment Services
C) HP Standard Contractual Services
D) HP Care Pack Services

5. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Care Pack Services
D) HP Priority Services

Solutions: