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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deliver and transition services | 25% | - Service transition and change management
|
| Topic 2: Support and improve services | 25% | - Service support and incident management
|
| Topic 3: Create and develop services | 25% | - Quality assurance and validation
|
| Topic 4: Plan and build service value streams | 25% | - Resource and capability management
|
A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?
Correct Answer: D 🗳️
An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?
Correct Answer: D 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays. Which is the BEST action the team can take to address leadership's concern?
Correct Answer: A 🗳️
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?
Correct Answer: C 🗳️
An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?
Correct Answer: D 🗳️
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