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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following statements about value streams is INCORRECT?

A) Value streams should exclude suppliers
B) Value streams can involve multiple practices
C) Value streams are enabled and supported by the organization s value chain
D) Value streams continue to evolve over time

2. According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

A) Benefits for organization, its customers, and stakeholders
B) Market share dominance
C) Increased revenue only
D) Employee satisfaction

3. What does sustainability assure in the context of a service or product?

A) The service delivers the required functionality to meet business needs
B) The service will meet the agreed requirements
C) The service supports the performance of the consumer
D) The service will continually meet requirements for environmental responsibility

4. Which of the following is TRUE about value co-creation?

A) Value is created jointly through interactions between service providers and service consumers
B) Value is created only by the service provider and delivered to the consumer
C) value is created independently of service relationships
D) Value is defined and consumed by a service provider

5. An IT support engineer assisting a user in configuring their laptop is an example of which concept?

A) Access to resources
B) Transfer of goods
C) Sustainability
D) Service actions

Solutions: