Peoplecert ITILFNDv5 Exam : ITIL Foundation (Version 5)

Peoplecert ITILFNDv5 exam
  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
  • Updated: Oct 03, 2026
  • Q & A: 143 Questions and Answers
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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Management Practices28%- Service Management Practices
  • 1. Service level management
    • 2. Incident management
      • 3. Change enablement
        • 4. Problem management
          - General Management Practices
          • 1. Relationship management
            • 2. Portfolio management
              • 3. Strategy management
                - Technical Management Practices
                • 1. Software development and management
                  • 2. Deployment management
                    Four Dimensions of Product and Service Management17%- Organizations and People
                    - Partners and Suppliers
                    - Value Streams and Processes
                    - Holistic approach and interdependencies
                    - Information and Technology
                    ITIL Value System20%- Continual improvement
                    - Management Practices overview
                    - Governance
                    - Guiding Principles (7 principles and application)
                    - Service Value Chain activities
                    Product and Service Lifecycle17%- Iterative and flexible application
                    - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    Digital Product and Service Management Concepts18%- Key definitions: product, service, value, outcome, cost, risk, utility, warranty
                    - Service relationships: provider, consumer, partners
                    - Value co-creation and stakeholder collaboration

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    Question #1

                    Which of the following statements about value streams is INCORRECT?

                    • A. Value streams should exclude suppliers
                    • B. Value streams can involve multiple practices
                    • C. Value streams are enabled and supported by the organization s value chain
                    • D. Value streams continue to evolve over time
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).

                    Question #2

                    According to the 'Focus on value' ITIL Guiding Principle, all organizational activities should link back to what?

                    • A. Benefits for organization, its customers, and stakeholders
                    • B. Market share dominance
                    • C. Increased revenue only
                    • D. Employee satisfaction
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).

                    Question #3

                    What does sustainability assure in the context of a service or product?

                    • A. The service delivers the required functionality to meet business needs
                    • B. The service will meet the agreed requirements
                    • C. The service supports the performance of the consumer
                    • D. The service will continually meet requirements for environmental responsibility
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).

                    Question #4

                    Which of the following is TRUE about value co-creation?

                    • A. Value is created jointly through interactions between service providers and service consumers
                    • B. Value is created only by the service provider and delivered to the consumer
                    • C. value is created independently of service relationships
                    • D. Value is defined and consumed by a service provider
                    Reveal Solution  Discussion  0

                    Correct Answer: A  🗳️

                    Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).

                    Question #5

                    An IT support engineer assisting a user in configuring their laptop is an example of which concept?

                    • A. Access to resources
                    • B. Transfer of goods
                    • C. Sustainability
                    • D. Service actions
                    Reveal Solution  Discussion  0

                    Correct Answer: D  🗳️

                    Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).

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