Salesforce Plat-Con-201 Exam : Salesforce Certified Omnistudio Consultant

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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using card filter and multiple FlexCards
B) Using card filter and a single FlexCard with multiple flyouts
C) Using card session variables and a single FlexCard with multiple flyouts
D) Using card session variables and multiple FlexCards

2. When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

A) Provide keystroke commands for data entry
B) Provide user help text
C) Prefill data for users when possible
D) Divide complex processes into sections
E) Replicate existing processes as-is

3. A consultant is working with a client who wants to display specific account information on a Flexcard.
The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task.
What is the best approach for the consultant to meet the client's requirements?

A) Use Omniscripts to ,,, script that display .. required information
B) Use Integration Procedures to integrate the necessary data
C) Use the Flexeard Designer to create a Flexcard, adding the necessary fields and actions.
D) Use Data Mappers to transfer and transform the necessary data.

4. Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers

A) Error conditions
B) Table formatting
C) Text formatting
D) Links or images
E) User input fields

5. A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

A) Make a payment
B) Request higher limit
C) View credit score history
D) Verify a transaction
E) View statements

Solutions: