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ServiceNow Certification CIS-ITSM Exam and Certification Test Engine
ServiceNow CIS-ITSM certification exam covers a wide range of topics related to IT service management, including incident management, problem management, change management, service level management, and service catalog management. CIS-ITSM exam also tests a candidate's understanding of ITIL best practices and how to apply them to ServiceNow ITSM solutions. CIS-ITSM exam is based on real-world scenarios and requires candidates to demonstrate their ability to apply ServiceNow ITSM concepts to solve complex problems.
ServiceNow CIS-ITSM certification exam comprises of 60 multiple-choice questions, and the time allotted for the exam is 90 minutes. CIS-ITSM exam is conducted online and can be taken from anywhere in the world. The passing score for the exam is 70%, and the certification is valid for two years from the date of passing the exam.
The CIS-ITSM certification exam covers a wide range of topics related to IT Service Management, including incident management, problem management, change management, service level management, and service catalog management. CIS-ITSM exam also covers topics related to the ServiceNow platform, such as configuration management, user administration, and reporting. CIS-ITSM exam is designed to test the candidate's knowledge and understanding of IT Service Management best practices and how they can be implemented using the ServiceNow platform.
NEW QUESTION # 78
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?
- A. Dynamic Schema binding
- B. REST API
- C. SOSL queries
- D. describeSObjects()
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION # 79
Leads come to Universal Containers from various sources and need to be assigned to the correct sales team.
When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner's channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?
- A. Assignment rules and workflow rules
- B. Assignment rules and approval processes
- C. Assignment rules, auto-response rules, and workflow rules
- D. Assignment rules, approval processes, and workflow rules
Answer: D
NEW QUESTION # 80
Which two relationship queries use the proper syntax? (Choose two.)
SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry
- A. SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account
- B. SELECT Name, (SELECT LastName FROM Contacts) FROM Account
- C. SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'
- D. 'Media'
Answer: B,C
NEW QUESTION # 81
Which type of Service Catalog component allows a user to describe their needs, choose options, and then check out ordering multiple items at once according to their selections?
- A. Catalog Item
- B. Content Item
- C. Order Guide
- D. Execution Plan
Answer: C
NEW QUESTION # 82
Which of the following ways can be used to detect problems? (Choose all that apply.)
- A. Reactive problem detection
- B. Third-party integrations
- C. Top-down problem detection
- D. Bottom-up problem detection
- E. Proactive problem detection
Answer: A,B,E
NEW QUESTION # 83
Which one of the following workshops identifies the technical requirements for implementation?
- A. Roadmap workshop
- B. Implementation workshop
- C. Technical workshop
- D. Process workshop
Answer: C
NEW QUESTION # 84
Change Management uses the workflow engine by default to facilitate approvals and processing for each type of Change, including Emergency, Normal, and Standard.
- A. True
- B. False
Answer: A
Explanation:
Explanation
The Change lifecycle is driven by workflows. The workflow conditions are based on the Type of Change.
NEW QUESTION # 85
Which of the following outlines the ways changes may be related to incidents?
- A. Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.
- B. Incidents and changes are separate processes that have little interaction.
- C. Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.
- D. A change is required to investigate the cause of an incident.
Answer: C
NEW QUESTION # 86
Which of the following statements is true regarding the permission that a user of itil role has?
- A. Users with itil role can update any incident except closed incidents.
- B. Users with itil role can only update incident created by them.
- C. Users with itil role can update any incident except closed and resolved incidents.
- D. Users with itil role can update any incident.
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION # 87
Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.
- A. True
- B. False
Answer: B
Explanation:
Explanation
It is recommended to use State field.
NEW QUESTION # 88
Which one of the following represents the overall lifecylce of a Request?
- A. Approval -> Submittal -> Delivery -> Resolution
- B. Approval -> Submittal -> Fulfillment -> Closure
- C. Submittal -> Approval -> Resolution -> Closure
- D. Submittal -> Approval -> Fulfillment -> Closure
Answer: D
NEW QUESTION # 89 
Which two of the examples above have correct System.debug statements? (Choose two.)
- A. Example 1
- B. Example 3
- C. Example 4
- D. Example 2
Answer: A,D
NEW QUESTION # 90
Best Practices for using service catalog categories include _____________.
- A. Use technical language that fulfillers will understand.
- B. Organize Categories in a way that your audience will understand.
- C. Create as few Categories as possible.
- D. Create many unique Categories to help organize your Catalog.
Answer: B
NEW QUESTION # 91
According to ServiceNow, ChangeRequestStateModel_standard script include is meant to be modified by customers.
- A. True
- B. False
Answer: A
NEW QUESTION # 92
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?
- A. Create a configuration-only sandbox.
- B. Create a full sandbox.
- C. Create a metadata sandbox.
- D. Create a developer sandbox.
Answer: B
NEW QUESTION # 93
According to ServiceNow, it is recommended to use Widgets instead of Macros.
- A. True
- B. False
Answer: A
NEW QUESTION # 94
Catalog UI Policies may be applied to _____________. (Choose two.)
- A. Catalog Items
- B. Catalog Categories
- C. Service Catalogs
- D. Variable Sets
Answer: A,D
NEW QUESTION # 95
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