CIS-Service Management CIS-ITSM Dumps Full Questions with Free PDF Questions to Pass
100% Updated ServiceNow CIS-ITSM Enterprise PDF Dumps
Exam Content
The examination consists of 65 Questions. Candidates should attempt maximum correct answers for a better score.
Formats of Question
- Single Response Multiple-choice questions: Only One correct response from the given options best suits the statement or answers the question.
- Multiple Response Multiple-choice questions: Two or More Correct response from the given options best suits the statement or answers the question.
Exam Duration
Candidates will have 90 minutes for attempting 65 questions. So, it becomes important for the candidates to time-box the exam and restrict spending too much time on one question or one topic.
Exam Results
The ServiceNow CIS-ITSM certification is a pass or fail exam. The examination is scored against a minimum standard established by ServiceNow who are guided by the certification industry best practices and guidelines. On successful submission of the certification examination, result in the form of Pass or Fail result is immediately calculated and displayed to the candidate. No further details will be provided to the candidate.
NEW QUESTION # 69
What are the Release types available on the baseline release record?
- A. Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate
- B. Standard, Normal, Prototype, Patch
- C. Standard, Normal, Emergency
- D. Major, Minor Upgrade, Emergency Maintenance, Patch
Answer: D
NEW QUESTION # 70
How are Additional Comments and Work Notes intended to be used in notifications?
- A. Additional Comments - communicate with end users; Work Notes - communicate with IT staff
- B. Additional Comments - communicate with IT staff; Work Notes - communicate with end users
- C. Additional Comments - communicate with IT staff and end users; Work Notes - system generated log of updates
- D. ServiceNow merely offers both so customers may choose whether to use one, both, or neither
Answer: A
Explanation:
Explanation
set Additional comments (Customer visible)
NEW QUESTION # 71
Which of the following user feedback actions are stored in kb_feedback table? (Choose all that apply.)
- A. Star Rating
- B. Comments
- C. Helpful (Yes/No)
- D. Flags
- E. Views
Answer: A,B,C,D
NEW QUESTION # 72
A developer wishes to improve runtime performance of Apex calls by caching results on the client.
What is the best way to implement this?
- A. Set a cookie in the browser for use upon return to the page.
- B. Decorate the server-side method with @AuraEnabled(cacheable=true).
- C. Call the setStorable() method on the action in the JavaScript client-side code.
- D. Decorate the server-side method with @AuraEnabled(storable=true).
Answer: B
NEW QUESTION # 73
Which of the following roles is allowed to create a new CI class? (Choose two.)
- A. itil_admin
- B. itil
- C. admin
- D. cmdb_read
Answer: A,C
NEW QUESTION # 74
According to the OOTB implementation, you can only create normal change or emergency change from a problem, but not standard change.
- A. False
- B. True
Answer: B
NEW QUESTION # 75
Change management uses the workflow engine by default to _____________. (Choose three.)
- A. Close related tasks
- B. Generate change tasks
- C. Send notifications
- D. Manage approvals
- E. Manage SLAs
Answer: B,D,E
NEW QUESTION # 76
In the baseline configuration for service catalog workflows, which of the following statements are true? (Choose two.)
- A. Requests with a value over $1000 require manager approval.
- B. Approvals will be skipped if there are no members in the approval group.
- C. Execution plans are used instead of workflows.
- D. All Requested items require manager approval.
Answer: A,B
NEW QUESTION # 77
The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?
- A. Cross filter
- B. Joined report
- C. Standard filter
- D. Reporting snapshot
Answer: A
NEW QUESTION # 78
What should you do to customize the fields that get copied from incident when creating a problem from an incident?
- A. Modify the UI Action script that is used to create problem.
- B. Modify the "com.snc.problem.copy_from_incident.attributes" property in Problem properties.
- C. Modify the "com.snc.incident.create_problem.attributes" property in Incident properties.
- D. Modify the "com.snc.problem.create_from_incident.attributes" property in Problem properties.
Answer: D
NEW QUESTION # 79
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?
- A. Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.
- B. Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.
- C. Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.
- D. Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.
Answer: B
NEW QUESTION # 80
Which of the following is a potential benefit of implementing incident management?
- A. Reduction in the number of duplicate configuration items
- B. Reduction in the number of incidents caused by changes
- C. Reduction in the time services are unavailable
- D. Reduction in the time to fulfill requests
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 81
What are three capabilities of Collaborative Forecasting? (Choose three.)
- A. Forecast using opportunity splits
- B. Overlay quota
- C. Select a default forecast currency setting
- D. Add categories
- E. Rename categories
Answer: A,C,E
NEW QUESTION # 82
Which of the following describes the purpose of User Criteria when used in the Service Catalog application?
- A. Pre-fill user preferences on Catalog order forms
- B. Replace Access Controls to provide security to Requests
- C. Determine who can see Catalogs and Items
- D. Determine who can see Categories and Items
Answer: D
NEW QUESTION # 83
It is possible to create two different sets of priority rules for incidents and problems.
- A. False
- B. True
Answer: B
NEW QUESTION # 84
Which of the following is NOT a valid Requested Item Catalog Task state?
- A. Pending
- B. Closed Skipped
- C. Closed Rejected
- D. Work In Progress
Answer: C
NEW QUESTION # 85
What is the purpose of the table "Knowledge Use"? (Choose two.)
- A. It tracks how many questions and answers were submitted to a knowledge article.
- B. It tracks knowledge articles that have been attached to incidents.
- C. It tracks how many times a knowledge article was viewed.
- D. It tracks how many users marked a knowledge article as helpful.
- E. It tracks how many pages have links to a knowledge article.
Answer: B,C
NEW QUESTION # 86
Which module to use in order to see problem tasks that are assigned to you?
- A. Service Desk > My Problem Tasks
- B. Problem > My Tasks
- C. Service Desk > My Work
- D. Problem > My Problem Tasks
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 87
When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?
Choose 3 answers
- A. catalog_admin
- B. catalog_editor
- C. catalog_manager
- D. catalog_builder_editor
- E. itil_admin
Answer: A,B,C
NEW QUESTION # 88
Which of the following is set as the default value for Category in Incident form?
- A. None of the listed values
- B. Inquiry
- C. Software
- D. Hardware
Answer: B
Explanation:
Inquiry is listed in the Data Dictionary as the default value for Category. If you want to delete all data in the Category field, you should change this or otherwise the Inquiry will remain the default value.
NEW QUESTION # 89
The Requirements Workshop answers the questions "Where would we like to be, where do we start, and how do we get there?"
- A. False
- B. True
Answer: A
Explanation:
This question is answered by the Roadmap Workshop. Requirements Workshops focus on aligning customer process with platform capabilities.
NEW QUESTION # 90
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