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Updated Jan-2024 Pass CRT-251 Exam - Real Practice Test Questions
NEW QUESTION # 109
Cloud Kicks (CK) needs to determine the effectiveness of a recent marketing campaign on new leads' quality. CK is using Einstein Lead Scoring, Which solution should the consultant recommend?
- A. Specify a default score of the leads added to the Campaign.
- B. Create a custom score field to capture the marketing Campaign's quality.
- C. Create a custom object to track the Lead Score and relate it to the Lead.
- D. Add the Lead Score component to the Lead Detail page.
Answer: B
NEW QUESTION # 110
Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts.
The organization-wide default for Accounts is Private.
Which two factors should the consultant consider when updating the sales territories and Account owners?
Choose 2 answers
- A. The team can defer sharing calculations to decrease the risk of lock errors during the data update.
- B. The data update will cause sharing recalculations and should be completed during off-peak hours.
- C. The organization-wide default should be set to Public before the update can be performed.
- D. The Salesforce Platform can update up to 200 accounts at a time.
Answer: A,B
Explanation:
The data update will cause sharing recalculations and should be completed during off-peak hours and the team can defer sharing calculations to decrease the risk of lock errors during the data update are two factors that should be considered when updating the sales territories and Account owners for 400,000 accounts with Private organization-wide defaults. Sharing recalculations are processes that update record access based on changes to sharing settings or ownership. Off-peak hours are times when there is less user activity or system load on Salesforce. Deferring sharing calculations is an option that allows users to postpone or schedule sharing recalculations for later times instead of running them immediately.
Lock errors are errors that occur when two or more processes try to access or modify the same record at the same time.
By considering these two factors, Universal Containers can ensure that the data update is performed efficiently and effectively without affecting user experience or data integrity. By completing the data update during off-peak hours, Universal Containers can avoid impacting user performance or availability during peak hours when there is more user activity or system load on Salesforce. By deferring sharing calculations, Universal Containers can reduce the risk of lock errors during the data update by running them at a later time when there is less concurrent access or modification of records.
NEW QUESTION # 111
Cloud Kicks (CK) maintains products and price books on an external platform due to the high frequency of pricing changes to products. CK has a B2B license. Sales managers want to monitor pipeline by sales rep and territory, report on team revenue to goal, and view order status an Salesforce.
What are two actions the consultant should take to meet the requirements?
Choose 2 answers
- A. Enable Optional Price Books for Orders.
- B. Use opportunities and enable Forecasts
- C. Import products and price books from the external platform.
- D. Implement Opportunity Teams and Opportunity Splits
Answer: A,D
NEW QUESTION # 112
Northern Trail Outfitters (NTO) wants to boost the importance of its sales stages and their role in NTO's sales methodology; they also want to enhance the precision of their sales forecast. How should the steps in the sales process be mapped so NTO's requirements are met?
- A. Map appropriate sales stage to opportunity stage; assign accurate forecast probability
- B. Map forecast probability to opportunity probability; assign appropriate sales stage
- C. Map opportunity stages to forecast categories; assign accurate probability to each stage.
- D. Map sales probability values to forecast categories; assign sales stages accurate percentages
Answer: C
NEW QUESTION # 113
Cloud Kicks requires sales associates to record all activities within Sales force. Which sales metric can be derived from these activities?
- A. Marketing Influence
- B. Forecast Accuracy
- C. Rate of Contact
- D. Close Rate
Answer: C
NEW QUESTION # 114
Resellers for Northern Trail Outfitters (NTO) need access to reports in the partner communities to help manage their opportunities. How should salesforce be configured to give resellers the correct level of access to reports?
- A. Create a new tab in the partner communities to display the appropriate list view and report folder.
- B. Create the opportunity list view and report folder in the partner communities for all partners.
- C. Create a chatter group that allows partner to post item appropriate list view and report.
- D. Create the appropriate list views and report folder, and share with all partner users.
Answer: B
NEW QUESTION # 115
During end-to-end testing, the test users log issues stating that the solution is not working according to what they expected. The stakeholders have signed off on the solution. What should a Consultant do to remedy this?
- A. Revise the solution to meet the needs of the test users and develop training materials for the full team.
- B. Contact key stakeholders to determine if a change to the requirements is necessary.
- C. Address these issues during the sign-off stage.
- D. Set up meeting with test users and do a requirements workshop.
Answer: B
NEW QUESTION # 116
Universal Containers uses a web-to-lead form to collect leads from its corporate website. Sales representatives want to prioritize their time on high-quality leads.
Which option should the consultant recommend?
- A. Create a dashboard to locate and track high quality leads.
- B. Create a list view to filter leads with a Lead Source of "Web."
- C. Validate data entered in the web-to-lead form.
- D. Enable Sales Cloud Lead Scoring.
Answer: B
NEW QUESTION # 117
Cloud Kicks manages contacts for lead generation in a marketing application. Following a new Salesforce implementation, inbound leads will be reviewed in the marketing application and then migrated to Salesforce.
Which contacts should the consultant migrate from the marketing application to leads in Salesforce?
- A. New contacts
- B. Qualified contacts
- C. Active contacts
- D. All contacts
Answer: C
NEW QUESTION # 118
Northern Trail Outfitters (WTO) wants to share revenue from opportunities with multiple reps. A consultant recommends using opportunity splits.
Which two prerequisites should be considered before splits are enabled?
Choose 2 answers
- A. Transfer opportunities owned by Inactive users to active users.
- B. Add customized split types before enabling splits.
- C. Enable opportunity teams and add the opportunity owner as a team member.
- D. Resolve any inactive currencies prior to enabling splits.
Answer: A,B
NEW QUESTION # 119
Northern Trail Outfitters' sales representatives have to be certified to sell items in its Professional catalog.
Which two ways should Salesforce be set up to prevent those who are NOT certified from adding these items to opportunities? (Choose two.)
- A. Utilize a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.
- B. Utilize a separate price book for the products requiring certification and only share the price book to users who are certified.
- C. Utilize a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.
- D. Utilize a validation rule on opportunity products to prevent them from adding products marked as requiring certification if they are NOT certified.
Answer: B,D
NEW QUESTION # 120
Northern Trail Outfitters (NTO) currently uses the customizable forecasting feature. A sales representative at NTO has four opportunities for the current quarter that are detailed below: * $3,500 opportunity in the Best Case forecast category * $2,000 opportunity in the Commit forecast category * $1,000 opportunity that has been dosed/won * $1,000 opportunity that has been lost What are the sales representatives Best Case forecast for the current quarter?
- A. $3,500
- B. $6,500
- C. $5,500
- D. $2,000
Answer: B
NEW QUESTION # 121
The VP of sales at Good Kicks wants to know the percentage of opportunities in a certain stage that were eventually closed won.
Which two steps should a consultant take to create a solution?
Choose 2 answers
- A. Create a roll-up summary formula.
- B. Enable Feed Tracking.
- C. Update a custom field using automation.
- D. Create a report and dashboard.
Answer: A,D
NEW QUESTION # 122
Cloud Kicks has just deployed an of its configurations. The admin wants to build a separate process but uses most of the objects that were deployed.
What is the best practice a consultant should recommend to the admin?
- A. Build m a test release environment and test changes in a test release environment.
- B. Build m a test release environment and test changes in Production.
- C. Build in a Developer Sandbox and test changes in a test release environment.
- D. Build in a Developer Sandbox and test changes in Production.
Answer: C
NEW QUESTION # 123
Cloud Kicks implementing Enterprise Territory Management for its retail sales. The Sales Director wants to organize Territories based on their characteristics. How can the Consultant meet this requirement?
- A. Create a Territory Model with Territory hierarchy and set allocations.
- B. Create a Territory Management Model with Territory Hierarchy and with priority.
- C. Create a Territory Hierarchy, and set allocations and assignments.
- D. Create Territory Types with priority and then create a Territory based on Territory Types.
Answer: D
NEW QUESTION # 124
Northern Trail Outfitters has multiple currency enabled. Which two statements are true about opportunities in this situation? Choose 2 answers
- A. Currency must be specified for the opportunity
- B. The selected currency is used for the Amount (Converted) field.
- C. User's default currency overrides the specified opportunity currency.
- D. The selected currency is used for the Amount filed.
Answer: A,B
NEW QUESTION # 125
A consultant has been tasked with analyzing the way sates reps use Salesforce to work a deal from inception to close, and then presenting this information to management.
What should the consultant utilize to present the information?
- A. Business Process Map
- B. Entity Relationship Diagram
- C. Sales Architecture Map
- D. System Landscape Diagram
Answer: A
Explanation:
Explanation
The best way for the consultant to present the information about how sales reps use Salesforce to work a deal is to utilize a Business Process Map. This map will provide an overview of the process, and can be used to explain how each step of the process works. Additionally, a Business Process Map can also be used to identify areas of optimization and improvement, as well as to document any changes that need to be made. A Sales Architecture Map, System Landscape Diagram, and Entity Relationship Diagram are not suitable for this purpose.
NEW QUESTION # 126
Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection.
Which mobile solution is appropriate for the Universal Containers' sales team?
- A. Custom hybrid App
- B. Salesforce Touch App
- C. SalesforceA App
- D. Salesforce Mobile app
Answer: D
NEW QUESTION # 127
Cloud Kicks is considering using person Accounts to manage costumers, while using business Accounts to manage companies. What should the Consultant advise?
- A. Person Accounts can be disabled from Setup.
- B. Account hierarchy allows person Accounts.
- C. Person Accounts cannot be related to Accounts in a hierarchy.
- D. Person Accounts can only be child Accounts.
Answer: C
NEW QUESTION # 128
Universal Containers is migrating data from a legacy system into Salesforce.
Which two considerations should a consultant take into account when importing Campaign Members?
Choose 2 answers
- A. Leads, Contacts, and Business Accounts can be Campaign Members.
- B. The Marketing User feature license must be assigned.
- C. The Campaign ID is required in the import file.
- D. The Status of the Campaign Member is optional.
Answer: B,C
NEW QUESTION # 129
Universal Containers wants to set up Einstein Activity Capture for Microsoft to allow automatic syncing of sales reps" Person Accounts with Microsoft contacts and vice versa.
Which consideration should the consultant be aware of?
- A. New Person Accounts should be created in Microsoft and synced to Salesforce.
- B. New Person Accounts should be created in Salesforce and synced to Microsoft.
- C. Lightning Sync works in conjunction with Einstein Activity Capture.
- D. Einstein Activity Capture is supported in the Salesforce Classic interface.
Answer: D
NEW QUESTION # 130
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