[Full-Version] 2023 Updated Salesforce Study Guide Community-Cloud-Consultant Dumps Questions
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The topics covered in the Community-Cloud-Consultant exam include community setup, community management, security and access, collaboration and engagement, data and analytics, and integration. Successful candidates will have a deep understanding of the features and functionality of Salesforce Community Cloud and be able to design and implement solutions that meet the needs of their organization. Earning the Community-Cloud-Consultant certification demonstrates a commitment to professional development and can lead to career advancement opportunities in the Salesforce ecosystem.
NEW QUESTION # 136
Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?
Select one or more of the following:
- A. Enable Entitlement and Milestone
- B. Enable Case Escalation rules
- C. Enable question-to-case functionality
- D. Enable Knowledge and Articles
Answer: D
NEW QUESTION # 137
As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented. Who do you meet with?
- A. Executives and the Partner Relationship Manager
- B. Sales Team, Marketing Team, Service Team and Executives
- C. Partner Relationship Manager and Sales Managers
- D. Partner Relationship Manager and Marketing Managers
- E. #AskForce on Twitter and the Success Community
Answer: B
NEW QUESTION # 138
The product marketing team is revising its product data sheets and FAQ documentation to support major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? (Choose three.)
- A. Use the Recommendations component to promote specific articles to defined groups of users (Channels).
- B. Place hotlink URLs to these topics in the header component.
- C. Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component.
- D. Use the Featured Topics component to promote the topics related to these new articles.
- E. Create a new navigational topic for "New Products" and make sure the new articles are assigned to that topic.
Answer: A,D,E
NEW QUESTION # 139
What are two advantages of setting up a custom domain for a Community? Choose 2 answers
- A. Better Search Engine Optimization
- B. Better company branding
- C. Better security at domain name registrars
- D. Better compatibility with DNS servers around the globe
Answer: A,C
NEW QUESTION # 140
Universal Containers builds a partner community for their dealers.
They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?
Select one or more of the following:
- A. Add a third role to the partner account hierarchy for the CEO partner user
- B. Assign Super User access to the CEO partner user on the Contact page
- C. Promote the CEO partner user to delegated admin on the partner account
- D. Make the CEO partner user the owner of the partner account
Answer: B
NEW QUESTION # 141
When architecting a community strategy it is important to consider portal role count limitations. What is the maximum number of portal roles that can existing in an organization?
- A. 2,500
- B. 4,000
- C. 10,000
- D. 1,000
- E. 5,000
Answer: E
NEW QUESTION # 142
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.
Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer
- A. Create a custom Lightning component and add it to the home page
- B. Enable Chatter for the Customer Service Napili Community
- C. Drag and drop the Reputation Leaderboard component onto the home page
- D. Add a generic component and name it Leaderboard
Answer: C
NEW QUESTION # 143
What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:* Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.* External partner users must be able to configure the quote using the pricing and quoting tool from the Community.* The pricing and quoting tool must support Community users.* Universal Containers owns licenses for Salesforce Connect.
- A. Integrate the Back-Office Legacy System using custom code development.
- B. Integrate the Back-Office Legacy System using Salesforce Connect.
- C. Integrate the pricing and quoting tool by configuring external users to make it available in the Community.
- D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community.
Answer: B,C
NEW QUESTION # 144
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?
- A. Users with the Customer Community Plus license.
- B. Users with the High Volume Customer Portal license.
- C. Users with the Customer Community license.
- D. Users with the Lightning External App license.
Answer: A
NEW QUESTION # 145
Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to log in to the new Community. UC wants the link to last longer than seven days.
How can a Community Cloud consultant change the validity period of the link to meet this requirement?
- A. Edit the setting in the Welcome Email template.
- B. Change the Link Valid Period setting on the Communities Settings page.
- C. Configure the Outlook Exchange Server settings.
- D. Create a custom login flow that modifies the setting.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 146
Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is the most efficient way to accomplish this task?
- A. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
- B. Create a Detail page for the Custom Object and add it as a tab in Community Management
- C. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item
- D. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
Answer: A
NEW QUESTION # 147
Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?
Choose 3 answers
Add a menu item to the Navigation Menu component
Define an External URL menu item type pointing to the Project list page Select the list view that appears on the Project landing page Create a web tab for the Project object through Tabs in Setup Define a Salesforce Object menu item type for the Project object
- A. Select the created Bolt solution in the Builder Themes
- B. Export the Customer Community using Site.com Studio
- C. Select the created Bolt solution in the Community Creation wizard
- D. Export the Customer Community template in the Builder Settings
- E. Define the name, images, and features of the template
Answer: A,C,D
NEW QUESTION # 148
Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide mobile capabilities. What type of community best suits Regional Containers needs?
- A. Koa
- B. Kookaburra
- C. Napili
- D. Visual Force + Tabs
- E. Aloha
Answer: D
NEW QUESTION # 149
Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?
- A. Leverage Opportunity feed and group record layout for access control.
- B. Leverage Opportunity feed and manual shares for access control.
- C. Leverage unlisted groups and record sharing for access control.
- D. Leverage private groups and record sharing for access control.
Answer: B
NEW QUESTION # 150
Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them. What is the final step the administrator should take to ensure user membership to the Community?
Select one or more of the following:
- A. Use a permission set to give users access to the Community
- B. Assign the "UC Customer Community" profile in administration
- C. Ensure the "send welcome email" checkbox is selected
- D. Publish the Community using the Community Builder
Answer: A
NEW QUESTION # 151
Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?
- A. Use Data Loader to download the user data to generate a pivot table in Excel
- B. Use Google Analytics to generate the adoption report
- C. Install the Salesforce Community Management AppExchange package
- D. Install the Wave dashboards for Communities
Answer: C
NEW QUESTION # 152
Universal Containers recently rolled out a Community to their partners.
The internal sales team has the following requirements for internal users:
- Ability to support the addition of 50 new partners every month.
- Ability to pass leads to the partners.
- Continue to have access to the leads after transfer to partners.
- Access to the opportunity when the partner converts the lead.
- Leads should be visible to only the partner who is working on the lead; other partners should NOT have access to the lead.
Which sharing option should the Salesforce Admin choose to meet the requirement for internal users?
- A. Create a public group and include partners and share records to the public group using sharing rules.
- B. Use sharing sets to share leads and opportunity to internal users.
- C. Create a sharing rule to share leads and opportunities to internal users.
- D. Allow partner users to manually share the leads and opportunities with internal users.
Answer: A
NEW QUESTION # 153
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Earning the Salesforce Community-Cloud-Consultant Certification is a valuable asset for professionals who specialize in building and managing online communities. It demonstrates a candidate's expertise in Salesforce Community Cloud solutions, as well as their ability to design and implement custom solutions that meet the unique needs of their clients. Certified professionals can showcase their skills and knowledge to potential employers, and are often sought after for their expertise in building and managing successful online communities.
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