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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) authconfig.xml
B) passwd.conf
C) passwdconf.xml
D) nav360config.xml

2. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Run Windows netdiagtest.
B) Use the Ping command to test connectivity.
C) Use the ODBC connector on Windows to verify communication.
D) Run Windows Dcdiag.exe tool.

3. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 32 bit Windows 2008 R2 server with 2 GB of memory
B) 32 BitLinux server with2GB of memory
C) 64 Bit Windows 2008 R2 server with 4 GB of memory
D) 32Bit Windows XP with 2 GB of memory
E) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory

4. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Products
B) Administrators
C) Organization Hierarchy sites
D) ACCCM Dial plans
E) OrganizationHierarchy teams

5. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
B) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
C) Verify that the "exportto external system" box is chocked in the permissions tab.
D) Verify that the CM port is correct in the permissions tab.

Solutions: