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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Maintenance & Troubleshooting | 20% | - Diagnosing common issues
- Log analysis and error resolution
- System health checks and monitoring
- Troubleshooting routing and call flow problems
|
| Topic 2: Avaya Aura Call Center Elite Architecture & Features | 25% | - System components and architecture
- Core features and capabilities
- Integration with Avaya communication platforms
|
| Topic 3: Call Management System (CMS) Administration | 25% | - CMS installation and setup
- User access and permissions
- Real-time monitoring and data analysis
- Report configuration and management
|
| Topic 4: Configuration & Implementation | 30% | - Feature activation and customization
- Call vectoring setup and configuration
- Routing strategies and advanced routing
- Agent configuration and functionality
|