Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201-1

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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) All changes are made in the CM using the change cam proc screen
C) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
D) emssve change authorizations; make needed changes to authorization

2. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
B) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
C) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
D) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.

3. Which three are settings for Vector Variables? (Choose three)

A) Length
B) Stop Position
C) Assignment
D) Action
E) Scope

4. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Terminal
B) cms svc
C) CMS-Supervisor
D) cms adm

5. Which command is used to find the current CMS release?

A) pkginfo -r cms
B) pkginfo -x cms
C) pkginfo -p cm
D) pkginfo cms

Solutions: