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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 可用性管理はサービス レベル管理プロセスにどのような貢献をしていますか?

A) 可用性管理は、ユーザーの可用性要件に関するデータを提供します。
B) 可用性管理は、提供されているサービスの可用性に関する情報を提供します。
C) 可用性管理により、すべてのユーザーがサービス レベル アグリーメント (SLA) を利用できるようになります。
D) 可用性管理は、ユーザーと協議して IT サービスの可用性を決定します。

2. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) 変更管理
B) セキュリティ管理
C) サービスデスク
D) リリース管理

3. 情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

A) 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
B) 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。
C) 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
D) 情報セキュリティリスク評価は年に1回実施する必要があります。

4. 変更は IT 要素の変更につながります。
変更される要素を最もよく表す用語は次のうちどれですか?

A) サービス
B) 導入されたインフラストラクチャ
C) 構成アイテム
D) 開発されたアプリケーション

5. 企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

A) サービス管理システムを少なくとも年に一度見直します。
B) 現状を分析および評価して、改善すべき領域を特定します。
C) 内部サービス組織の評価を開始します
D) 顧客満足度を分析し、その結果として得られるアクションを特定する

Solutions: