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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. What can be improved by achieving quality objectives?

A) Relationship with interested suppliers
B) Effectiveness of the service
C) Personal satisfaction of the Configuration Manager
D) Relationship with unauthorized patties

2. Which processes should the Plan, Do, Check, Act methodology be applied to?

A) the Planning & Implementing Service Management process
B) the Requirements for a Management System process
C) those that support business critical services
D) all of the processes within the scope

3. Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

A) Capacity Management Financial
B) Availability Management
C) Management for IT Services
D) IT Service Continuity Management

4. Which of the following is a best practice concerning information security risk assessment?

A) Information security risk assessments should be performed once a year.
B) Information security risk assessments should be performed as a result of the review of every incident.
C) Information security risk assessments should be performed at agreed intervals and be maintained during changes.
D) Information security risk assessments should be carried out by an external auditor to maintain objectivity.

5. One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location.
What is the name of this location?

A) Definitive Software Library (DSL)
B) Software Distribution Library
C) Configuration Management Database (CMDB)
D) Capacity Database

Solutions: