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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What affects the value and strategy of Social Business for your customer?

A) Depends on their industry, where they are in that industry, what their key differentiators are.
B) The value of Social Business is the same for every customer.
C) Only Internet-based companies get value from Social Business.
D) The value is determined by how much they buy.

2. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?

A) Communities
B) Blogs
C) Wikis
D) Forums

3. Which product line represents the front-end and people-focused area of IBM's Social Business platform?

A) IBM Cognos
B) IBM Collaboration Solutions
C) IBM WebSphere
D) IBM eCommerce

4. What is the best route for 'gaining social trust'?

A) Identify and develop relationships with tippers in your industry.
B) Strive for the highest number of hits on your Web site.
C) Ask your employees to blog about your company in any of the blogs they participate in.
D) Ask your supplier network to blog about their relationship with you.

5. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming more instrumented, interconnected, and intelligent.
B) The pace of adoption of new technologies is slowing down.
C) The world is becoming less instrumented and interconnected.
D) The world is becoming simpler and focused.

Solutions: